Refund policy

Returns Policy

We offer a 7-day return policy on items eligible for return*, meaning you have 7 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at sales@printpeelstick.co.uk

Once your return has been approved via email, items should be sent to:

PrintPeel&Stick Returns
Unit E2, Seedbed Business Centre
Vanguard Way
Shoeburyness
Essex
SS3 9QY

Please note:

• Returns must be authorised before being sent. Items returned without prior approval will not be accepted.

• We strongly recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

International Orders & Customs Fees

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

If a shipment is refused due to unpaid customs charges or is otherwise rejected by the recipient:

• The order will be returned to us (if possible)

• Any return shipping costs, customs charges, or courier fees incurred will be deducted from your refund

• If the item is not returned to us, we are unable to issue a refund

We recommend checking your country’s import policies before placing an order.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately with photographs so we can assess the issue and resolve it promptly.

Non-Returnable Items*

Certain items are non-returnable, including:

• Custom-made products such as vehicle graphics and gel badges

• Clearance items

• Gift cards

If you are unsure whether your item is eligible, please contact us before purchasing.

Exchanges

The quickest way to exchange an item is to return the original item (once approved) and place a new order.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved:

• Refunds will be issued to your original payment method within 10 business days

• Please allow additional time for your bank or card provider to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at sales@printpeelstick.co.uk