What file types do you accept?
We accept PDF format artwork only.
If you are sending us artwork with a mix of graphics and photography, please provide us with a print ready PDF. If you are sending any photography, please ensure it is as high resolution as possible.
What are Trim, Bleeds and Safe Margins?
The Trim lines help indicate where the product is cut down to the desired size and refers to the end of the paper or finished size of a product.
The Bleed is the area to be trimmed and ensures that no unprinted edges occur in the final trimmed document.
The Safe Margin is the area between the text and graphics that are not meant to be trimmed.
My file is over 500MB how can I send it to you?
We would recommend WeTransfer or Dropbox as it is free to use and you can send files up to 2GB. All you need to do is enter the email address you need to send the artwork (if you have not been provided with an email address, please send to provide your address, select your file, add a message along with order number.
What is Bleed & how do I apply it?
What is Bleed?
Ink that prints beyond the trim edge of the page to ensure it extends to the edge of the page after trimming. As there is a degree of movement when printing on any press, you should always create 3mm bleed on all edges where bleed is needed. Supplying your job without bleed may result in white lines when we trim it.
How to apply Bleed
The concept of applying bleed is the same for all desktop publishing programmes. You need to extend the object box, whether picture or colour, out past the edge of your page. Then, when creating the PDF, you need to set your bleed margins to 3mm.
With Microsoft Word, PowerPoint or Adobe Photoshop you do not have the ability to add bleed when creating a PDF. You need to make your page/image size 6mm bigger at the start. You will then treat the extra 6mm (3mm all round) as bleed, which will be removed when we trim your job. For example, A4 is 210mm x 297mm. Your page with bleed will be 216mm x 303mm.
I’ve uploaded the wrong artwork what shall I do?
If you have uploaded the wrong artwork, please email us, quoting your order number.
Please note that because of our high-speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.